Practical case studies

INQA quality management system

In the quality management market familiarity with and assessment of a profession is of utmost importance. Especially because for organizations in this market the description of quality management is a labour-intensive process, thus resulting in high costs. The same applies here: good tools are half the work. Those who have good 'tools' to make process descriptions have the most chance of producing happy customers.

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Air France Cargo - KLM Cargo Aerospace Logistics

In the maintenance of aircrafts and aircraft motors, flexibility and availability are the most important factors for success. Every hour a Boeing 747 is not airbourne costs tens of thousands of euros. Planned maintenance, as well as unpredictable and unforeseeable activities must be carried out very quickly. Aerospace Logistic, a division of Air-France-KLM Cargo, is one of the important players in the supply of equipment for the necessary maintenance. 

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The FuneralSuite

On a daily basis, entrepeneurs in the funeral business find themselves in a high tension boundary area with tight planning and an internal organization on one side, and demanded involvement and care for customers, together with an attention to detail, on the other side. In addition to this, the funeral business is faced with a more critical and mouthy consumer. More and more demands are made for a custom-made product, which increases the complexity of the processes. 

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Arrangement of supply chain processes subsidy

Government subsidies are not granted 'just like that'. There are always certain goals which are pursued, for example the improvement of the competitive power of the Dutch economy by stimulating innovation; advancement in certain (investment) behaviors; stimulation of employment; development of exports and so forth. The people assigned to decide about the granting of a subsidy depends on the organization where the application is submitted. 

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In the beginning of the nineties of the last century the need to reform the functional structure of organizations into a process-centered structure came about. The idea was that only when business processes were optimized or redesigned should technology be introduced. Thus the biggest profit would only be attained when the application of information technology was integrated into organizational thinking. In 'optima forma' this should happen with the redesign of the organization based on the possibilities offered by modern automation.


Organizational structure police corps

In the period of 1996-1997 a project was carried out in which strategy formulation and design of the organizational structure of a police corps were based on the DEMO methodology. The police corps of this case study is one of the largest police regions in the country. More than 5000 policemen and women were working for at least 1,2 million people that live, work, go out and recreate. The corps is made up of nine districts and four regional services. In the book Rapid Enterprise Design attention is paid to the relationship between the redefinition of business functions and the restructuring of the organization.


Foundation for Dispute Commission (SGC)

The SGC case is a project carried out by order of the Foundation for Dispute Commissions for consumer affairs. In this case the redesign of business processes and the design and implementation of an information system, i.e. a workflow system, have come forward as important factors. In the DEMO-1 Modeling Handbook (Van Reijswoud, Dietz, 1999) a detailed account of the modelling of the SGC case can be found. For this reason the book Rapid Enterprise Design pays particular attention to the relationship between business functions, business processes, information systems and organizational structure, taking the organizational culture into account.



In the projects which are carried out by businesses in the Infrastructure Building sector, the parties involved communicate constantly.

With the DEMO methodology the various collaborating roles have been defined and agreements have been made about the format and meaning of messages exchanged between parties involved. These agreements have been dubbed VISI, which stands for the creation of conditions for the implementation of standardisation ICT in Infrastructure Building.

The benefit of VISI is the increased effciciency of collaboration, thanks to the clear communication process.